Frequently Asked Questions

Q: How quickly can I expect a valuation after I have submitted my information?
A: We are on hand 24 hours a day, 7 days a week to respond, so you can expect a valuation from us usually instantly otherwise within an hour.
Q: Am I insured if I send my watch to you and something goes wrong?
A: If you use Royal Mail Special Delivery as we recommend, you are fully insured to the value of £2,500. See the website for details. If your watch is worth more, we will take responsibility over the figure of £2,500. Call for process.
Q: How quickly will I get paid once we agree a price?
A: Once we agree a price, we will transfer the money into your bank account immediately, or we will send cash. It is immediate.
Q: If I choose not to post my watch to you, how can I get the watch to you so that you can value it?
A: If you are not comfortable with sending your watch to us by Royal Mail Special Delivery, you can bring the watch to one of our locations below.
Q: Where are you based if I need to bring my watch to you?
A: We have premises in:
North London
460 Green Lanes,
N13 5XD
77 Oxford Street,
M1 6EG
  From Audemars Piguet to Zenith, we will buy your Swiss watch and offer a service that can not be beaten.  
  Download and complete our watch form and send your watch to:
460 Green Lanes,
London N13 5XD
  Got a question you want to ask us? Take a look at our FAQ page as it might be on there already. If not, then email us or call one of the numbers above.  
rolex deepseaTestimonialsWatch collection service is an independent luxury watch dealer/broker and is not affiliated with Rolex S.A., Patek Philippe S.A., Compagnie Financière Richemont S.A., IWC Schaffhausen, Breitling S.A., Cartier S.A., Audemars Piguet or any other watch manufacturer. sells pre-owned timepices from a variety of manufacturers and warranties its watches directly. All brands are registered trademarks of their respective holders.